Terms & Conditions

BOOKING CONDITIONS

THE PRICES INCLUDE

Accommodation; all amenities charges including electricity, water and rates.

ARRIVALS AND DEPARTURES

The keys are collected and returned to reception, unless other arrangements have been made. The access to the house will be before 15.00 (depending on departing guests). Clients will be requested to vacate before 10.00 hours on the day of departure.

RIGHTS RESERVED

The management at Vila Castelo lda reserves the right to terminate any booking if the clients are considered to be a risk to the property and its contents or a threat or nuisance to other guests or residents.

HOUSEKEEPING

As stated in the brochure, maid service is provided twice weekly, this includes fresh towels and bed linen. Pool and beach towels are not provided, however available to rent or purchase from reception/pool bar.

DAMAGES AND BREAKAGES

Upon arrival clients will be required to provide a “breakage deposit”. This will be the form of a signed credit card voucher. Any damage caused by the clients, or any third party invited by them to the accommodation, shall be the joint and solely liability of the clients. This shall include the cost of replacement and/or reinstatement.

OCCUPANCY

The total number of occupants must not exceed the number stated on the booking form.

CONFIRMATIONS

Once we have received your signed booking form or your e-Mail confirmation, we shall send the CONFIRMATION in writing.

PAYMENT METHODS

Paypal- (Recomended)online payment system, this payment system is also safe and effective.

ALTERATIONS

All alterations should be made in writting. All efforts will be made to accommodate any of your required alterations, without guarantees.

CANCELATIONS

All cancelations should be made in writing to Vila Castelo and will result in costs as follows: If within 30 days of clients arrival there will be no costs. Between 20 and 29 days prior to arrival a 10% is deducted out of the total reservation. Between 10 to 19 days 25% is charged of the total reservation; between 0 and 9 days prior to arrival a 50% charge is made. No show is 50% of the total Reservations too.

INSURANCE

Clients must hold their own travel insurance. All properties are insured against fire and other usual insurable risks but it does not include guest’s personal belonging.

COMPLAINTS

Any complaints must be lodged in writing and filed at reception. We shall endour to correct the situation as quickly as possible.